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United Pilots Furious Over Passenger Incident

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发表于 2017-4-14 23:37:15 | 显示全部楼层 |阅读模式
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After video of a passenger being violently removed from a United flight went viral earlier this week, many were quick to express their outrage - and now, the airline's pilots have joined in on the criticism.
On Thursday, United Master Executive Council - the union that represents all of the airline's 12,500 pilots - released a letter condemning the violent removal of Dr. David Dao from Flight 3411, set to leave from Chicago to Louisville last Sunday.
"The safety and well-being of our passengers is the highest priority for United pilots, and this should not have escalated into a violent encounter," they wrote. "United pilots are infuriated by this event."
The letter went on to claim that the incident occurrent on one of United's "contracted Express carriers, separately owned and operated by Republic Airline." As a result, all flight crew and cabin crew on Flight 3411 were not United employees, and according to the union, should not be blamed for what happened. Furthermore, they express their belief that the incident was entirely due to the "grossly inappropriate response by the Chicago Department of Aviation," and that all "social media ire" should be directed at them.
"Members of local airport law enforcement are normally important security partners who assist aircrews in ensuring the safety of everyone on the airplane," they wrote. "This event was an anomaly and is not how United or the police are expected to treat passengers when there is no security threat."
You can read the entirety of the United pilots' statement below:
"As the story of United Express Flight 3411, operated by Republic Airline, continues to virally circulate in the news and on social media, your United Master Executive Council (MEC) has intentionally withheld judgment because of the rapid pace at which information, both accurate and inaccurate, has been released and manipulated.
The safety and well-being of our passengers is the highest priority for United pilots, and this should not have escalated into a violent encounter. United pilots are infuriated by this event. This occurred on one of our contracted Express carriers, separately owned and operated by Republic Airline, and was ultimately caused by the grossly inappropriate response by the Chicago Department of Aviation.
It is important to review these baseline facts:
1. This violent incident should never have happened and was a result of gross excessive force by Chicago Department of Aviation personnel.
2. No United employees were involved in the physical altercation.
3. Social media ire should properly be directed at the Chicago Aviation Department.
4. This occurred on an Express flight operated by Republic Airline, as such, the flight crew and cabin crew of Flight 3411 are employees of Republic Airline, not United Airlines.
5. United Airlines CEO Oscar Munoz has apologized for United Airlines, the actions of the Chicago Department of Aviation, and the actions of our Express partner, Republic Airline.
On April 9, 2017, United Express Flight 3411, operated by Republic, was preparing to depart Chicago O’Hare (ORD) to Louisville (SDF). Republic Airline made the decision to assign four of their crewmembers to deadhead on Flight 3411 within minutes of the scheduled departure. Although four passengers would have to be removed from this flight to accommodate the Republic crew, the goal was to get the other 70 passengers on their way to SDF and ensure a flight crew needed the next day would also be in place. By all reports, the Republic flight crew was courteous and calm throughout the event, and three passengers left the flight voluntarily for compensation. After repeatedly asking the fourth passenger to give up his seat to no avail, the gate agent requested the assistance of law enforcement.
For reasons unknown to us, instead of trained Chicago Police Department officers being dispatched to the scene, Chicago Department of Aviation personnel responded. At this point, without direction and outside the control of United Airlines or the Republic crew, the Chicago Department of Aviation forcibly removed the passenger.
Members of local airport law enforcement are normally important security partners who assist aircrews in ensuring the safety of everyone on the airplane. This event was an anomaly and is not how United or the police are expected to treat passengers when there is no security threat.
United pilots have always been the true leaders of this company, and our fellow employees count on us to continue to do what we do best - deliver a world class product and safely transport our passengers around the world. We cannot let this huge distraction affect our ability to do our jobs. We have successfully flown through more turbulent times, and we will weather this storm as well.
Ultimately, United must be measured by more than this one incident on a single United Express flight; this airline is comprised of more than 82,000 employees, including over 12,500 pilots, working every day to safely fly around the globe. For 91 years, United has earned the trust of millions of passengers, and we will continue earning their trust, despite the incident on this United Express flight. The United Airlines MEC is confident that the steps we are taking as a company will ensure this type of inexcusable event never happens again."





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发表于 2017-4-15 10:51:18 | 显示全部楼层
受到联航3411班机事件影响,虽然联航在最热门的暑假期间,目前票价比其他航空公司都便宜,但客户不像以前“随着价格跑”,芝加哥海天旅游表示,客人现在听到联航都会“考虑一下”。不过,并未出现已经买票客人要求退票或换票情形。

海天旅游说,以6月2日到7月6日从印第安纳州伊凡斯维尔机场(Evansville Airport)到北京,联航只卖1414元,美国航空则要1882元。从芝加哥到北京直飞航班方面,6月2日到7月5日期间,以往低舱等机票十分热门的联航,近几天位置却空出不少,使得上述日期内的班机,只要1092元就可以轻松买到,价格比美国航空1616元、海南航空1257元都还低,然而销路却没有预期好。


旅游业者说,这几天联航国内机票价格则似乎悄悄跌价,例如4月24日从芝加哥到佛罗里达的机票,单程只要59元。

除机票销售出现上述情形外,联航工会内部不满声浪也逐渐升高,联航工会14日发出一份声明指出,联航飞行员对9日3411班机事件感到愤怒,因为此事实际是发生在联航契约合作的共和国航空(Republic Airline)班机上,而真正执行拖拽乘客的是芝加哥航管局。

工会提到,在该飞机完成乘客登机手续并就坐后,才到登机门要上机的四名员工,隶属于合约公司共和国航空,对于真正联合航空员工而言,认为这次事件可算是无妄之灾。 工会说,这个暴力事件绝不应该发生,而芝加哥航管部门执法者过于强硬是导致整件事不可收拾的主因,工会说,实际上算来,整件事都没有直属于联合航空的雇员参与,工会还提到,媒体及民众应该将目标指向芝加哥航管局,此外,工会说,此事件是共和国航空公司经营的航班上,3411班机的飞行机组人员和客舱乘务员,全都是共和国航空公司的员工,而不是联合航空公司员工。

除了内部员工为责任归属问题发出异议外,根据市场研究公司YouGov最新公布的品牌指数(BrandIndex)显示,联航的顾客观感度,跌到至少十年以来最低。从2007年开始,每日追踪调查各企业顾客观感度的YouGov公布,事件发生前的4月8日,联航获得的分数为3分,然而到4月12日,联航成绩猛跌到-28分。根据纪录,几周前,联航发生两名持员工眷属机票的青少女,才因穿着紧身裤被拒登机,而使联航分数从0.6分跌到-4分,联航好不容易重新爬到3分,却又因4月9日的3411班机事件,让分数跌到10年来新低。
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